Results of our Client Experience Research
Recently, we carried out Client Experience Research to gauge the feelings of our clients about the service they receive from us.
Our overall client satisfaction level was 94.2% set against the industry average of 80.6%. The result highlights that your experience across ten key satisfaction metrics, including financial knowledge and expertise, strategy and implementation, communication and value, was overwhelmingly positive.
Further, the results show that client satisfaction and customer experience is high, not only for the short term, but over the last 10 year period. The results show that 92.8% of our clients intend to maintain an ongoing relationship with us and would happily refer us to their family and friends.
Some of the testimonials we have received from our clients include:
“Adrian is personable and professional. He has taken the time to get to know us, who we are now, and what we want for our future. The plans he has put into place are easy to understand, maintain and have so far, met our financial goals.”
“Through taking action on his advice, I have a comfortable retirement and he always provides clear advice.”
“Adrian has done so much for my parents. I have total trust in him. I feel that he understands what we want to achieve and he has the ability to give us educated advice to achieve this. ”
” I trust this business and I trust they do their best with the information they have and I feel this company uses the personal approach and genuinely listens to you for your needs and follows through. Always upbeat and happy when I’ve spoken to them and happy to help straight away. Genuine customer service. ”
“Already have referred him a number of times. His professionalism and genuine want to make our situation work for us, and get the best result with our finances.”
“I have recommended several of my friends to Adrian as his knowledge of the industry is excellent. All I have introduced have been very impressed with his knowledge, advice and friendly manor.”
“Adrian is very knowledgeable and has taken the time to explain everything to myself and my partner, he makes difficult concepts clear and easy to understand. I feel like he cares about us and our situation. He is honest and up front with his advice and gives us all the tools we need to make an informed decision.”
We will continue to seek and monitor feedback from our clients as we believe our success comes from continually and transparently taking steps to understand and respond to what our clients need.
We are thrilled with the results of the research as it shows that for many of our clients, we truly hold the place of a trusted adviser.